1. Who you’re working with.
When you engage Sundrop, you’re entering an agreement with Sundrop Marketing Ltd (company number 16686962, registered in England & Wales). Day-to-day, that means working with Tyree directly.
2. The work.
The exact services and deliverables for your engagement are agreed in writing before we start — usually as a package selected from the website (e.g. “Look Like a Pro”, “Get More Customers”) or a bespoke quote sent over email.
We’ll do the work to a high professional standard, hit the timelines we agree, and tell you straight away if anything looks like slipping. If the scope changes mid-project, we’ll quote any additional work before doing it — no surprise invoices.
3. Payment.
All fees are payable upfront. One-off projects (websites, one-time builds) are invoiced in full before work commences. Ongoing services (retainers, monthly packages) are invoiced in advance at the start of each month.
- Payment terms: due on receipt of invoice unless otherwise agreed in writing
- Currency: GBP unless otherwise agreed
- VAT: added where applicable and shown clearly on invoices
- Late payment: interest may be charged on overdue invoices at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998
Work pauses if an invoice goes unpaid past 14 days. We’ll always check in before pausing anything live.
4. Cancellation & minimum term.
For ongoing services (monthly retainers, full-marketing packages):
- Minimum term:3 months. Marketing needs time to compound — we ask for a three-month commitment so the work has a fair chance to produce results. Within those first three months, the engagement can’t be ended unless we both agree in writing or one party is in serious breach (see §6).
- Cancellation after the minimum term: either party can end the engagement with two months’ written notice, given by email to tyree@sundrop.uk (or to the email address on your invoices, the other way round).
- During the notice period:the service runs as normal and is invoiced as normal. We’ll use that time to hand things over cleanly so nothing breaks.
One-off projects (e.g. website builds) aren’t subject to the minimum term — they end naturally when the deliverables are signed off.
5. Refunds.
Because fees are paid upfront and work is scheduled around them, fees are generally non-refundable once a project or month has begun. The exceptions:
- If we cancel an engagement for reasons that are our fault, we’ll refund any prepaid fees for work not yet delivered, pro-rata.
- If you cancel within 14 days of a new engagement under the Consumer Contracts Regulations 2013 (and you qualify as a consumer rather than a business), you have a statutory right of withdrawal. If we’ve already started work at your express request, we may charge for work already done.
6. Ending the engagement early for breach.
Either party may end the agreement immediately if the other party:
- Materially breaches the agreement and doesn’t fix it within 14 days of being asked in writing
- Becomes insolvent, enters administration, or stops trading
- Behaves in a way that makes continued work unworkable (harassment, fraud, illegal requests)
7. Intellectual property.
Once you’ve paid in full for any deliverable, the IP rights in the deliverable transfer to you. That includes website code, design files, brand assets, written copy — anything we’ve built specifically for your project.
Sundrop retains the right to:
- Use anonymised or attributed versions of the work in our portfolio, case studies, and marketing — unless you ask us not to in writing.
- Re-use any general-purpose components, frameworks, or working methods that existed before your project (we don’t hand over the toolkit — only what we built for you).
Third-party assets (stock images, fonts, plugins) remain governed by their own licences — we’ll flag any that affect what you can do with the deliverable.
8. Confidentiality.
Anything you share with us that’s clearly confidential (revenue figures, internal plans, customer data) stays confidential. We won’t share it with anyone except processors we need to use to do the work (Zapier, hosting, etc.) and we won’t use it for anything other than your project. The same applies the other way round — our pricing, processes, and methodologies are confidential too.
9. Liability.
We’ll do our best work, but no marketing is guaranteed to produce a specific result — too many factors are outside any agency’s control (your market, your offer, your team’s follow-up). So:
- We don’t guarantee specific lead volumes, revenue, or rankings unless we’ve explicitly written that into your contract.
- Our total liability for any claim under the agreement is capped at the fees you’ve paid us in the 12 months before the claim arose.
- Nothing here limits liability for things the law doesn’t let us limit — death or personal injury caused by negligence, fraud, or anything else non-excludable under UK law.
10. Data.
How we handle personal data — yours, your customers’, your visitors’ — is covered by our privacy policy. If your engagement involves us processing personal data on your behalf (e.g. a CRM migration), we’ll enter a separate data processing agreement.
11. Changes to these terms.
For new engagements we may update these terms; the version on the site at the time you sign up is the one that applies. For existing engagements, we won’t change anything material without your written agreement.
12. Governing law.
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute.
13. Getting in touch.
Questions about these terms, an active engagement, or anything else — email tyree@sundrop.uk.